Service Offerings

South Dakota Health Link takes patient care to the next level. Choose from this list of services to learn more or contact us for more information.

Clinical Engagement

Our Goal  

Is to better understand your current clinical programs, initiatives and workflows and identify opportunities where aligning the services available through SDHL will support you in achieving your program goals and objectives as well as potential opportunities for improvement with current workflows.

Our Approach

Our approach is tailored to understand the needs of your entire organization—from corporate Initiatives to front-line healthcare teams and workflows—we identify key areas where aligning the services of SDHL will support your needs.

Value of Clinical Engagement

Our service increases awareness of available services and future plans related to SDHL.  We answer your questions about who is contributing data and what they are contributing.  We focus on your clinical workflows and identify challenges and opportunities to align with SDHL services.  We identify use cases specific to your organization and tailored to each service line and role.  This is relevant and of high value to clinicians.

Discovery Session

SDHL discovery sessions are conducted in an open dialogue meeting with an overview of SDHL services.  We review clinical workflows and current staffing models as well as current Strategic Initiatives/Metrics/Programs/Use Cases.  Our team can also complete discovery through direct workflow observation.  Sessions last roughly 60 minutes per department and members need only attend their specific departments session, often part of a session can be attended for busy providers.

Onsite Training

We offer value based education and training aligning use case data with workflow integration support tailored to staffing roles and responsibilities.  Our user guides and tool kits are provided at each training and offer another level of education and support.  We are building credibility and trust by pulling from our clinical expertise and professional experience during training.  Onsite training is completed in 45 minutes to one hour.

Ongoing Support

Supportive follow up, education and training session will be provided at 1 week, 30, 60 and 90 days post go live.  Use management reports available for troubleshooting and determination of utilization.

Ready to Engage?

Contact Stacie Davis RN, BSN by phone at 605-256-5867 or contact us.

Clinical Event Notifications (Notify)

What is Notify?

Notify is a flexible, user-configured solution that puts the power of real-time notifications in the hands of clinicians and care managers for monitoring and reporting noteworthy care events.

How does Notify work?

Health care providers subscribe to receive notifications when a patient is admitted/discharged/or transferred from a hospital or emergency department, ensuring the right health care decisions are made efficiently and effectively. Health care providers can customize their subscription to ensure that they receive the information they want, how they want it, and when they want it. The subscription allows them to identify patient populations and furthermore, determine what conditions they want to be notified about for those patients, identify how they want to be notified, and identify if they want to receive notifications as they happen or as a summarized report.

What are the benefits of Notify?

  • Enhance care coordination.
  • Optimize reimbursement.
  • Maintain regulatory compliance.
  • Prepare for Alternative Payment Models.
  • Improve outcomes.

Innovative Use Cases

Bundled Payments

Home Health

Incarcerated Patients

Pediatric Patients

How do you get started?

Contact Mandi Atkins by phone at 605-256-5867 or contact us.

DIRECT Program

What is it?

DIRECT is a secure and efficient messaging service that allows for the exchange of referrals, reports and other patient care documentation between providers who know each other and have a relationship of trust.


Meet Meaningful Use Stage 2 requirements

Use DIRECT to transport and share various types of content specified by Meaningful Use. The combination of Meaningful Use-specified content and DIRECT-specified transport standards will satisfy certain Stage 2 requirements that involve health information exchange.

Other benefits include:

  • Exchange Summary of Care documents with other DIRECT account holders
  • Coordinate treatment plans with other qualified care teams
  • Share referral information with other providers


South Dakota Health Link is dedicated to be a customer focus provider of quality DIRECT services for healthcare providers and organizations. Our objective is to consistently deliver added customer value by providing the timeliest, efficient, and affordable service achievable. DIRECT services also replace the cost of faxes and telephone lines for many types of clinical messages. A DIRECT Webmail service is only $250 per year per DIRECT address which is about $21.00 a month.

Sign Up For A Free DIRECT Demo

Please join us for a free demonstration of DIRECT Services. This demo will feature the secure and efficient messaging service that allows the exchange of referrals, reports, and other patient care documentation. You will discover from this demo just how easy DIRECT is. South Dakota Health Link value your time by keeping these demos to a half hour in length and a maximum of 50 persons per session. Click here to sign up for a free DIRECT demo.

Register for DIRECT services by visiting our website.

Request Info

Learn more about South Dakota Health Link and DIRECT Messaging.

As technology and a new spirit of collaboration are coming together, the South Dakota Department of Health is committed to helping healthcare professionals and providers every step of the way.

To learn more, please contact us:

Policies and Procedures



Cross-Enterprise Document Reliable Interchange (XDR) provides document interchange using the reliable messaging system called DIRECT. DIRECT XDR service provides reliable and automatic transfers of documents and metadata for one patient between EHRs systems. XDR supports with DIRECT Webmail as transport. XDR is document format agnostic, supporting the same document content as XDS and XDM. XDR defines no new metadata or message formats. XDR leverages XDS metadata with emphasis on patient identification, document identification, description, and relationships.

To learn more, please contact us:

South Dakota Health Link

820 N. Washington Ave
Madison, SD 57042

Public Health

To demonstrate Meaningful Use in Stage 1, eligible providers (EP) and eligible hospitals (EH) are required to meet at least one Public Health objective from the menu set of Meaningful Use objectives. Below South Dakota Health Link provides information on how we can help you meet those requirements.

Please visit this link to read more: Public Health Meaningful Use

Electronic Lab Reporting (ELR) expedites reporting of notifiable diseases, assists in early detection of outbreaks and enables more effective public health response. ELR can help alleviate the burden of reporting and resolve the challenges of under-reporting. ELR helps identify areas of need and align public health resources for efficient delivery of services where the impact is the greatest.

Please visit this link to read more: Electronic Lab Reporting

The South Dakota Immunization Program works to reduce the incidence of vaccine-preventable disease. Our staff members seek to identify and promote evidence-based public health best practices to both the public and to health care professionals throughout the state.

Please visit this link to read more: Electronic Immunization Reporting

Syndromic Surveillance is also a menu item for Eligible Hospitals (EH) and Eligible Professionals (EP). We do accept Syndromic Surveillance data at this time, if you would like to inquire about this please contact us. The Syndromic Surveillance messaging guide can be found here (April 2015).

From the Syndromic Surveillance messaging guide:

Chief Complaint / Reason for Visit [For OBX-3 Use: 8661-1 Chief complaint – Reported (LOINC)] [For OBX-5 Use: Free text]

This field is the patient’s self-reported chief complaint or reason for visit. It is distinct from the Admit Reason field which is the provider’s reason for admitting the patient. Senders should send the most complete description of the patient’s chief complaint. In some cases, this may entail sending multiple chief complaint values.
If both the free text chief complaint text and drop down selection chief complaint text are available, send both.
Some systems may automatically overwrite chief complaint with final diagnosis when the final diagnosis code is assigned. The chief complaint text should NOT be replaced with other information either manually or by the data provider’s system. Keep the chief complaint the same as how it was captured at time of admission.

Conformance Statement SS-005: The patient’s chief complaint SHALL be captured only as an unstructured, free-text note, valued in OBX- 5, TX.1. This method includes chief complaint captured from a coding system or captured as a structured field in the source system.

If you have additional questions related to Meaningful Use, please visit the below links:

Stage 1 Meaningful Use

Stage 2 Meaningful Use

Or, contact HealthPOINT, South Dakota’s Regional Extension Center at:

For questions related to the EHR Incentive Program please contact:

CMS EHR Incentive Program

Registration of Intent

For Stage 2, eligible participants will be required to register their intent to submit data to the South Dakota Department of Health within 60 days of the start of their EHR data reporting period. If you are ready to start your reporting period and wish to register your intent to submit please fill out the Registration
form. Please note you must first have purchased EHR technology that meets the ONC 2014 edition Certified EHR Technology (CEHRT) criteria.

Point of Care Exchange

South Dakota Health Link’s Point of Care Exchange services are now available to all providers with an EHR installed in their organization.  The Point of Care Exchange allows for the real-time query of information about your patient that is available from SD Health Link participating organizations. Becoming a member of the Point of Care Exchange will give you access to the most up-to-date information to better care for your patients.

A list of organizations already members of the Point of Care Exchange can be found under the Participating Providers tab at the top of the page.

If you would like more information about becoming a member of the Point of Care Exchange please contact us at the link found at the top of the page, or by calling us at 605-256-5867. Current members can log in here.

We look forward to the journey together.

Sign Up For A Demonstration

Click here to request a demonstration of the Point of Care Exchange.

Policies and Procedures

Fee Structure


Printable Information

Supported Interfaces

  • ADT*
  • LAB
  • Radiology
  • Pathology
  • Prescription
  • Transcription
  • CCD**

* Required

** MDM wrapped or IHE Profiles (XDS.b or XCA)